Complaint Resolution
ResortBrokers complaint resolution procedure is designed to ensure that your concerns are treated seriously and that your complaint is addressed promptly and fairly.
As an authorised representative of ResortBrokers, your agent can provide services in relation to the listing, selling and promotion of properties and/or businesses.
If your agents’ level of service in any of the above mentioned areas, has failed to meet your expectations, we would like you to tell us about your concerns.
For simple cases, please contact your agent, who may be able to resolve your complaint satisfactorily.
If you are not satisfied with your agents’ response, or your complaint is of a serious nature, please contact us by one of the following means:
- Address: Complaint Resolution Manager, ResortBrokers, PO Box 5004, West End Q 4101
- Email: [email protected]
- Phone: 07 3878 3999
- Fax: 07 3878 1199
We will send you a written or email acknowledgement of receipt and an impartial complaint manager will be assigned to further investigate your concerns.
If you are not satisfied with the outcome of our findings, you may refer the matter to the Department of Fair Trading:
ACT
- Direct: 02 6207 0400
- Fax: 02 6207 0538
- Email: [email protected]
Northern Territory
- Hotline: 1800 019 319
- Direct: 08 8999 1999
- Fax: 08 8999 6260
- Email: [email protected]
New South Wales
- Hotline: 133 220
- Direct: 02 9895 0111
- Fax: 02 9895 0222
Queensland
- Hotline: 131 304
- Fax: 07 3246 1589
- Email: [email protected]
Tasmania
- Hotline: 1300 654 499
- Direct: 03 6233 4567
- Fax: 03 6233 4882
- Email: [email protected]
Victoria
- Hotline: 1300 558 181
- Direct: 03 9627 6444
- Email: [email protected]
Note: ResortBrokers complaints procedure is limited to those issues which are the responsibility of ResortBrokers. Any complaints regarding services or issues arising from the provision of third party services, such as solicitors, accountants or financial institutions, should be addressed with the relevant third party. In particular, ResortBrokers is not responsible for any issues relating to legal due diligence, financial verification of business profitability, or finance approval regarding contracts of sale prepared by employees of ResortBrokers.